Hello and welcome to our Website!
This page establishes the Terms and Conditions under which you may use sukicohen.com. By using our Website, you are accepting these Terms and Conditions. Please visit this website regularly, as the company may modify its Terms and Conditions at any time, as they are binding to you. If you browse and use our website, we hereby reiterate that you are accepting compliance thereof and are bound by them. If you do not agree in whole or in part with these Terms and Condition, please do not use our website or services.
SUKI COHEN SAS is the proprietary owner of the rights included in this website sukicohen.com likewise SUKI COHEN SAS is the sole editor and owner of this website, and may modify, at any time without prior notice, the presentation, management and configuration of this website and contents and services offered thereof. Every user and visitor acknowledges and accepts that at any time, SUKI COHEN SAS may change, cancel or delete any of the contents of its website. SUKI COHEN SAS waives any responsibility regarding risks incurred in transactions of any purchase, sale or acquisition of products via this website. This website may omit or have typos or inaccuracies related to the description of products, prices and availability.
sukicohen.com reserves its right, without prior notification, to correct any omission, error or inaccuracy, or change or update the information. The contents of this website is for your information and general use and may be modified without prior notice.
SUKI COHEN SAS values its clients and respects their privacy. Should we gather personal information through any system related to this website, we will treat the information in a confidential manner and we will use it exclusively in topics related to the services provided by our brand. We shall not transfer, sell or share data received in sukicohen.com without the express and prior consent of the owner of such data. You may read SUKI COHEN SAS’s policy on the Privacy and Protection of Personal Data in the following link, that you would have accepted prior to registering or upon contacting us.
Upon registering on this website, SUKI COHEN SAS will request your email. You will receive confirmation of your registration via this mail, which you may accept or reject. We will also require your email to authenticate your on-line purchases and in order for you to receive commercial notifications and ads about the brand. You may unsubscribe, should you wish to, at any time. Should you contact us via Whatsapp, Instagram or any other personalized media, we will request your contact number and name. Should you purchase on our website, additional information will be required. In addition to the Terms and Conditions foreseen as part of the policies of this website, you understand and accept that the company may reveal to third parties, some of the information contained in the subscription request, to the extent is shall be deemed necessary or appropriate to comply with applicable laws or legal processes or proceedings, where such information is deemed pertinent.
The reproduction, dissemination, distribution or public communication, either in whole or in part, is forbidden, without the express and written consent of sukicohen.com. Contact us at [email protected] for more information.
All our products are made in our atelier in Bogotá, Colombia by a staff dedicated to a fair and equitable environment. We believe in “karma’’ free conditions and we work responsibly to guarantee sustainable materials as well as the fair treatment of every hand in the process of manufacturing our products.
We reserve the right to limit the amount of any product or service we provide. All product descriptions or prices are subject to changes at any time without prior notice, at our sole discretion. Products shown in our website may be discontinued at any time.
During COVID-19 quarantine we will continue to ship from our home to yours with all the sanitary measures. Please disinfect the plastic bag of your package before opening it. Thank you for your support.
SUKI COHEN SAS will maintain a number of units available in inventory. We will willingly sell more units than those we have available. We will do everything in our power to please our Clients on their product demand. If you are interested in any product that is no longer available, or from previous collections, do not hesitate to contact us at +57 321 2584811 via Whatsapp or [email protected], for information regarding availability or requesting the manufacturing of such pieces. Each request shall be analyzed, approved or declined, on a case by case basis.
BESPOKE We make bespoke designs upon request. Contact us at +57 321 2584811 via Whatsapp or [email protected] to book an appointment. Bespoke articles cannot be exchanged or refunded.
Gift Cards can be redeemed at our studio in Bogotá. Gift Cards cannot be bought with other gift cards. If purchase exceeds the Gift Card you can pay the remaining cost with cash or credit card, or through any other payment methods available at our studio. The gift card serves as a document of the bearer, SUKI COHEN SAS is not responsible for its loss. Gift Cards expire in 4 months from the date of purchase.
Products added to your sukicohen.com shopping cart will not be reserved until purchase is effectively made. After 15 minutes of inactivity, these products may be freed to another person interested in such a product. Products saved in Wishlists, will not be reserved, we recommend that you be mindful regarding availability.
Payment process will be conducted via PagoAgil; this safe payment platform will continue and complete the payment process. sukicohen.com shall not have access to your financial information at any time and waives any responsibility thereof.
SHIPPING AND DELIVERY TIME
Shipping within Colombia will be carried out by shipping agencies such as Fedex or Mensajeros Urbanos. We ship within Colombia for a cost of 15.000 COP. Delivery times in Colombia are 8 working days or less depending on carriers. Purchases made on weekends or bank holidays will be processed the following working day. Take into account that Colombia has approximately 19 bank holidays per year. Once payment is processed and the package is ready, we will send you the tracking number and a follow-up to your email. Please make sure you leave a valid contact number, address and email in your payment information.
Shipping outside Colombia will be made by DHL. We provide free shipping outside Colombia if your purchase exceeds US$100. International shipping costs for purchases of less than US$100, will be of US$30. Once you receive your product, you may have to pay fees or taxes as applicable in your country, these are not included in the purchase price. Delivery times outside Colombia fluctuate between 3-12 working days. Purchases made on weekends or bank holidays will be processed the following working day. Please take into account that Colombia has approximately 19 bank holidays per year. Once payment is processed and the package is ready, we will send you the tracking number and a follow-up to your email. Please make sure you leave a valid contact number, address and email in your payment information.
WARRANTIES AND CARING FOR YOUR PRODUCT
All pieces have a 30-calendar day warranty on account of manufacturing defects. Shipping costs are not included.
For additional information about the care of your product please contact us at +57 321 2584811 via Whatsapp or [email protected]
SUKI COHEN SAS waives its responsibility of the warranty, when there is evidence that the problem stems from: Misuse of a product by the Client, or when the Client evidently has not followed the product’s caring instructions, See above GUARANTEE AND CARING FOR PRODUCTS section. Every warranty request will be analyzed, approved or otherwise declined,
We regret that at this time we cannot issue any exchanges or refunds. All sales are final. If you have any claim or comment please don’t hesitate to contact us at +57 321 2584811 via Whatsapp or [email protected] to help you in your purchase process or if you detect any problem or inconveniences with the reception of your request.